Randevu Al
Randevu Al +90 (212) 663 77 58
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Cliniqa, Türkiye’nin Ağız ve Diş Sağlığı Kliniği

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Patient Rights

1. Right To Use Services

1.1. Our patients have the right to learn about the hospital rules and practices that will be applied to them, how they can benefit from health services.

1.2. In order to inform patients, health organizations must have informative boards, brochures and signs in appropriate places that patients can easily reach.

1.3. Our patients have the right to act in accordance with the laws and regulations of the country in practices such as organ transplantation or experimental research. In cases where resources to provide treatment such as organ transplantation are limited, the selection of the patient who will benefit from the service is made according to medical criteria and in accordance with the Law on Organ and Tissue Removal, Storage and Transplantation No. 2238.

1.4. When our patients wish, we can focus on preventive health services (such as maternal and child health, fight against tuberculosis, fight against malaria, fight against infectious diseases, environmental health) or in all areas that operate as centers in our clinic (such as epilepsy center, hypertension center, cerebrovascular diseases center and breast diseases center) have the right to receive free information from our consultants.

1.5. Considering the physical and mental conditions of the patients, necessary and sufficient information is given about which procedure is performed, why and how it is performed, and the reasons for waiting when it comes to.

1.6. All patients and their relatives can benefit equally from all kinds of services, regardless of language, religion, race and gender.

2. Right to Information and Communication

2.1. Our patients have the right to obtain information about the medical procedures to be applied to them during the entire process of diagnosis and treatment, their advantages and possible disadvantages, alternative medical intervention methods, possible consequences of the treatment in case of not accepted, and the course of the treatment through themselves or their legal guardians.

2.2. Our patients have the right to look at their own files at every stage of their diagnosis and treatment and to receive a copy in accordance with the approval of the Medical Directorate. Unless there is a medical requirement and the patient gives permission, information about her/his private and family life cannot be obtained for any reason.

2.3. Information about the illness of our patients is given without the use of medical terms as much as possible and with a gentle and appropriate expression for the patient's mental state. Information about the illness of a patient who does not understand the official language is provided by a translator if the patient can find it at her/his own request and the cost is paid.

3. Right to Respect for Privacy and Private Life

3.1. It is essential to respect the privacy of patients. The patient can expressly request that her/his privacy be protected. All kinds of medical interventions are carried out with respect for the privacy of the patient.

3.2. Our patients have the right to be present in an environment that will provide adequate visual and auditory confidentiality during the interview and examination stages with their doctors.

3.3. During the examination of our patients, the curtains available in the rooms are closed and visual privacy is provided.

3.4. Persons not directly related to the patient's treatment are not allowed to accompany the patient during medical intervention. However, in cases where there is no medical harm, a relative may be allowed to be with the patient.

3.5. Unless it is necessary for the diagnosis, treatment and care of our patients and the patient gives permission, the patient's private and family life is not intervened.

3.6. The patient's health status, medical condition, diagnosis, treatment, identity information and all other personal information are kept confidential even after death.

3.7. All information about the patient can only be disclosed with the express consent of the patient or the final request of the court. When there is a need for other healthcare personnel related to the treatment of the patient, it is treated assuming the patient's approval.

3.8. Our patients have the right to be examined, diagnosed and treated in a respectful, gentle, compassionate and friendly environment, in accordance with their personality and cultural values.

3.9. No employee of our clinic has the right to discuss with our patients. At every stage, any unsolved problems will be resolved in accordance with the principles of our clinic and existing laws.

4. Getting Approval From The Patient:

4.1. Apart from medical and legal obligations, our patient has the right to participate in the decisions to be taken regarding her/his treatment after being informed about the issues such as the risk of death or significant side effects related to the disease, problems related to recovery and the chance of success to be achieved. When our patient uses this right, she/he is deemed to have accepted the routine procedures to be performed.

4.2. If the approval of the legal representative of our patient is required and the proposed intervention is urgent, if the patient is not intervened immediately, his life or one of his vital organs is threatened, and if the representative's approval is not received in time, a medical intervention can be performed.

4.3. In cases where it is not possible for the patient to declare her/his will and medical intervention is required urgently, the intervention can be performed by assuming the patient's consent if there is no previous explanation showing that she/he refused this attempt.

4.4. In the event that the legal representative refuses to give consent, if the opinion of the doctor or other healthcare personnel is that the intervention concerns the patient, the decision should be left to the court or to a task force similar to the arbitration board.

4.5. Volunteerism is essential in the participation of our patients in education and research.

5. Right of Privacy

5.1. The patient, except in the cases required by the measures to be taken by the competent authorities according to the course of the disease; She/He may request that she/he or her/his relatives not be informed about her/his health condition.

5.2. In cases such as the possibility of increasing the disease by adversely affecting the spiritual structure of the patient, the course and the result of the disease being seen grave, the diagnosis may be kept secret at the discretion of the doctor. However, an untreatable diagnosis is reported to her/his and her/his family by the doctor if the patient does not have a contrary request or the person to be announced is not determined in advance.

5.3. Our patients have the right to refuse to talk to or to see people who are not officially affiliated with our clinic or who are not directly related to their treatment, including visitors.

5.4. All information obtained at the stage of diagnosis and treatment given to our clinic by individuals who applied to our clinic, are kept confidential after their death. This information is disclosed to the relevant places in line with the express permission of the patient or her/his successors or court decision.

5.5. The identity information of the patient cannot be disclosed without her/his consent in activities carried out for research and educational purposes.

6. Right to Recognize Personnel (Know Identity), to Choose and Change

6.1. Our patients have the right to know the identities and professional responsibilities of all staff members in our clinic.

6.2. Our patients have the right to choose the personnel who will provide health services and to change the physician who deals with their treatment.

7. Right to Consultation

7.1. If our patient accepts her/his own request and additional payment, they have the right to ask for a consultation by another specialist. However, the treatment recommended as a result of the consultation is applied by the staff of the healthcare institution where the patient is in agreement with the patient's doctor.

8. The Right to Refuse and Stop the Planned Treatment:

8.1. The responsibility of the negative consequences that may arise belongs to the patient; the patient has the right to refuse or stop the medical intervention, treatment that is planned or being applied to her/him.

8.2. The consequences of not applying the treatment are explained to the patient / legal representative / relatives by the doctor and a written document is obtained showing that it is understood.

8.3. If the patient refuses the treatment with a document, she/he is dismissed from our institution.

8.4. If a patient who previously refused treatment applies to our institution again, she/he has the right to receive the necessary medical care and treatment. The personnel in our institution cannot complain or suggest about the patient's previous rejection.

9. The Right to Choose and Change the Health Institution

9.1. Every individual who applies to our clinic, regardless of their physical, intellectual and social characteristics, has the right to benefit from the available diagnosis, treatment and rehabilitation facilities at the highest level.

9.2. Our patients have the right to choose their doctor and / or health institution and change them at any stage of the treatment. While our patient is in the process of diagnosis or treatment in a center that our clinic or clinic has an agreement with, she/he may request that her procedures continue in another institution.

9.3. When our patients notify their request in writing, the medical records related to their condition will be sent to the patient herself/himself or to the new institution where the procedures will continue, by the Medical Records and Archive Unit of our hospital in the most urgent manner. If necessary, the authorized physician of our clinic is obliged to inform the new establishment verbally.

9.4. Healthcare professionals in our clinic and contracted institutions cannot apply diagnoses and treatments to our patients in a misleading or contrary to the rules and principles of medical practice.

10. Healthcare Institution Rules and Practices:

10.1. Our patients have the right to request and receive a clear and detailed invoice for the prices which they will pay for the service provided.

10.2. Our patients have the right to request the correction, completion and explanation of the data in their medical records regarding wrong illnesses and treatment processes.

10.3. To assist the patient during examination and treatment; Our patients have the right to have a companion to the extent required by the patient's health condition and depending on the approval of the doctor responsible for treatment.

10.4. When our patients are discharged from the healthcare institution, they have the right to receive and request a written summary of their diagnosis, treatment and care.

11. Right to Have Safe Environment:

11.1. All patients and their relatives have the right to expect and demand a safe environment in our institution. Our institution takes the necessary measures to protect and ensure the safety of life and property of patients and their relatives.

11.2. The patient and her/his relative have the right to obtain information during their stay in the hospital, depending on the General Security Procedure of the hospital.

11.3. Information brochures (Protection and General Safety Plan, Fire Safety Plan, Emergency Action Plan) prepared about what to do in case of earthquakes and fire are given to patients and their relatives together with the booklet "Rights and Responsibilities of Patients and Patients' Relatives" by the patient consultants and they are informed verbally.

11.4. Families with new births and small children have the right to receive information regarding the protection of their children in line with the Baby and Child Safety (Pink Code) Procedure.

11.5. Our patients have the right to request additional protection other than the security provided by our clinic, when they need it, provided that if they pay the price.

12. Right to Benefit from Religious Services:

12.1. If the fee is paid and can be provided, for our patient in agony state, the legally authorized representative of our patient has the right to bring a religious functionary to suggest and pray according to the patient's religious needs.

12.2. Providing not to cause disruptions in the services of the institution, not to disturb others and not to interfere in any way to the medical treatment arranged and carried out by healthcare personnel, our patients as the right wear their own clothes and use the duties and / or symbols related to their beliefs, receive social and psychological support, have companions and visitors.

12.3. There is a place of worship in our hospital for our patients to fulfill their religious duties.

12.4. If our patients belonging to different religions request a cleric, the Patient Relations Authority is notified and the Consulate of the relevant country is contacted.

13. Patient Complaints:

13.1. Our patients have the right to be informed about the result by starting, reviewing and finalizing the complaint mechanism, taking into account their complaints.

13.2. Provided that our patients have the right to apply to the relevant professional organizations and courts in accordance with the law numbered 6023, our clinic has the right to first report their complaints about patient rights to the Patient Relations Officer of the institution.

13.3. The patients has the right to apply to the judiciary within their legal rights.